Question 1

How do I delete my account?

Accepted Answer

Open Privacy and data in your account and choose Delete my account. We will confirm by email and remove your personal data, keeping only what the law requires for orders.

Question 2

How are boutiques checked?

Accepted Answer

Every boutique is verified with photo ID, a live photo match, proof of address and a phone or email code before it can sell.

Question 3

How much is delivery?

Accepted Answer

Each boutique sets its own delivery prices, shown per parcel at checkout. Standard delivery is free over £60 from a single boutique unless the boutique says otherwise.

Question 4

Can I collect from the shop?

Accepted Answer

Many boutiques offer free click and collect. Choose it at checkout and we will email you when your order is ready.

Question 5

How do I track my parcel?

Accepted Answer

Use Track an order at the top of any page with your order number and email, or open the order in your account.

Question 6

Why did my order arrive in more than one parcel?

Accepted Answer

Each boutique packs and sends its own items, so an order with pieces from two boutiques arrives in two parcels. You can track each one from your account.

Question 7

Can I change or cancel my order?

Accepted Answer

You can cancel a parcel from your account until the boutique marks it as sent. After that, you can return it once it arrives.

Question 8

Can I check out without an account?

Accepted Answer

Yes. Choose guest checkout and we will email your order updates. You can create an account afterwards to track orders and returns faster.

Question 9

Which payment methods can I use?

Accepted Answer

Visa, Mastercard, American Express, PayPal, Klarna, Apple Pay and Google Pay, and bank transfer for some orders.

Question 10

How does Klarna work?

Accepted Answer

Choose Klarna at checkout to pay in 3 interest-free instalments or pay later. Klarna runs a soft check and confirms your plan.

Question 11

How do gift cards work?

Accepted Answer

OOSH gift cards can be spent at any boutique. Enter the code at checkout; you can use part of the balance and keep the rest for later.

Question 12

How do I return something?

Accepted Answer

Go to Orders in your account, choose Start a return, pick the items and a reason, and follow the boutique’s instructions to post it or take it back to the shop.

Question 13

When will I get my refund?

Accepted Answer

We refund as soon as the boutique confirms your return. Card refunds take 5 to 10 working days; wallet refunds are instant.

Question 14

What do VIP members get?

Accepted Answer

Early access to new drops, members-only prices and free express delivery from every boutique.

Aide et FAQ

Account

Boutiques

Delivery

Orders

Payments

Returns

VIP